Contents
What's new in Impact 360 Content Producer Version 11.1 SP1
http://producerservices.verint.com/news.html
Impact 360 Content Producer enables you to quickly create learning modules from recorded interactions and then deliver them to each agent’s desktop, using …
Impact 360 Content Producer User Guide
http://producerservices.verint.com/11.1.1/ProducerUserGuide.pdf
Confidential and Proprietary Information of Verint Systems Inc. Content Producer. User Guide. Version 11.1. Document Revision 1.00 …
Impact 360 Content Producer Installation and Upgrade Guide
http://producerservices.verint.com/11.1.1/ProducerInstallGuide.pdf
Available on the Impact 360 Desktop Applications Installation media or from the. Verint Portal’s Impact 360 Version 11 Tools folder.
Workforce Optimization (WFO) in Contact Centers – Verint
https://www.verint.com/workforce-optimization-wfo-in-contact-centers/
Our workforce optimization software can drive performance so you can make better decisions, increase productivity and improve CX via performance solutions.
Support – Verint
https://www.verint.com/support/
Welcome to the Support page. Please click on your product suite for more information. Hours shown are Standard Plan hours excluding Verint holidays.
Verint Customer Engagement
https://www.verint.com/
Verint is a global leader in Customer Engagement. Customer Experience experts in Automation, AI, and Cloud. Security and Intelligence mining software.
Workforce Management Solutions & WFM Software – Verint
https://www.verint.com/workforce-management-solutions-wfm-software/
Forrester Consulting’s The Total Economic Impact™ of Verint study, commissioned by Verint, found that by using WFM customers were able to automate schedule …
Verint Global Maintenance and Support Plan
https://www.verint.com/corporate/misc/verint-global-maintenance-and-support-plan-all-regions.pdf
11. Customer Hosted Support . … 11. 11.4 Exclusions to Support . … Product Version and supported platforms information is available …
Application Notes for configuring Verint Impact 360 Recorder …
https://www.devconnectprogram.com/fileMedia/download/4de04788-6312-4ebb-94c8-3e68d7513e33
… Impact 360. Recorder Version 11 and Avaya Aura® Contact Center 6.2, … be recorded by Verint Impact 360 Call Recording application.
Verint Automated Quality Management Reviews 2022 – Capterra
https://www.capterra.com/p/104168/Impact-360/reviews/
Impact 360 allows management to offer coaching based on inforamtion and grading within the software. Pros: Working in Customer Service and a call center, there …