Contents
What is a Self-Service Portal? A Definition by Salesforce
https://www.salesforce.com/products/service-cloud/self-service-portal/
The self–service portal can keep a record of customers’ products or services purchased (or HR and payroll information, in an employee portal) and display …
Self Service Portal and Customer Communities … – Salesforce
https://www.salesforce.com/eu/products/service-cloud/communities/
With self–service communities,you can provide your representatives and employees the tools for greater customer engagement that will resolve problems and answer …
Setting Up Your Self-Service Portal – Salesforce Help
https://help.salesforce.com/apex/HTViewHelpDoc?id=sf.customize_selfservice.htm&language=en_US
Self–Service provides an online support channel for your customers – allowing them to resolve their inquiries without contacting a customer service …
Create Self-Service Sites and Portals Unit | Salesforce Trailhead
https://trailhead.salesforce.com/content/learn/modules/service-cloud-platform-efficiency/create-self-service-communities-and-portals
You can create your own branded self–service sites and portals with Salesforce. With Experience Cloud, you can take a basic FAQ page and make a true …
Setting Up Your Self-Service Portal – Salesforce Help
https://help.salesforce.com/s/articleView?id=customize_selfservice.htm&language=en_US&type=5
Self–Service provides an online support channel for your customers – allowing them to resolve their inquiries without contacting a customer service …
Self Service Portals and Their Importance – Salesforce
https://www.salesforce.com/ap/resources/articles/self-service-portals/
A self service portal is a collection of self-help functions that are open to the end users (aka customers) and accessible through a company’s website. Self …
Self Service Portal Pricing for Community Cloud – Salesforce
https://www.salesforce.com/products/experience-cloud/pricing/self-service/
Quickly build connected customer portals, service communities, and help centers. $2/login or $5/member. USD/month* (billed annually).
Enable Self-Service Features and Settings – Salesforce Help
https://help.salesforce.com/apex/HTViewHelpDoc?id=sf.customize_selfserviceenable.htm&language=en_us
Required Editions and User Permissions · From Setup, enter Self Service Portal in the Quick Find box, then select Settings. · Click Self–Service Setup on the Self …
The Importance of Customer Self-Service Portals – Salesforce
https://www.salesforce.com/resources/articles/customer-self-service-portals/
A self–service portal allows you to personalize the customer experience. Address each customer by name whenever they log in. Keep a record of …
Customer Self-Service App | Experience Cloud Solutions
https://www.salesforce.com/products/experience-cloud/solutions/self-service/
Give customers simple and intelligent self–service with branded help centers, customer communities, and portals powered by Salesforce.