Contents
Embed the CCP into Salesforce – Amazon Connect
https://docs.aws.amazon.com/connect/latest/adminguide/salesforce-integration.html
The core functionality of the Amazon Connect CTI Adapter provides a WebRTC browser-based Contact Control Panel (CCP) within Salesforce. The Amazon Connect …
Intégrer le CCP dans Salesforce – Amazon Connect
https://docs.aws.amazon.com/fr_fr/connect/latest/adminguide/salesforce-integration.html
Guide d’installation pour Salesforce et Amazon Connect.
Salesforce Service Cloud Voice and Amazon Connect
https://aws.amazon.com/partners/amazon-connect-and-salesforce/
Salesforce Service Cloud Voice (SCV) natively integrates Amazon Connect into Salesforce to deliver a new contact center solution that brings together voice …
Set up application integration for Salesforce – Amazon Connect
https://docs.aws.amazon.com/connect/latest/adminguide/integrate-salesforce-tasks.html
Set up application integration for Salesforce · On the instances page, choose the instance alias. · Choose Tasks, and then choose Add an application. · On the …
Amazon Connect CTI Adapter: CTI | Contact Center | IVR
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EJH4yUAH
The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower …
Configure Your Amazon Connect Instance – Salesforce Help
https://help.salesforce.com/apex/HTViewHelpDoc?id=sf.voice_setup_amazon_connect_details.htm&language=en_US
When you turn on Service Cloud Voice in your org, Salesforce creates an Amazon Web Services account for you. Set the root user password so you can log in to AWS …
Configure Your Amazon Connect Instance – Salesforce Help
https://help.salesforce.com/s/articleView?id=voice_setup_amazon_connect_details.htm&language=en_US
Get your contact center up and running by configuring your Amazon Connect instance to work with Service Cloud Voice. When you turn on Service Cloud Voice…
Service Cloud Voice with Amazon Connect Pricing – Salesforce
https://www.salesforce.com/editions-pricing/service-cloud/voice/
Get the latest pricing for Service Cloud Voice with Amazon Connect – Natively integrate cloud telephony into your Customer 360 solution.
Élaboration de votre centre de contact avec Amazon Web …
https://help.salesforce.com/apex/HTViewHelpDoc?id=sf.voice_setup_amazon_connect_config.htm&language=fr
Optimisez Service Cloud Voice avec les intégrations Amazon Connect et d’autres services Amazon. Personnalisez les flux de contact Amazon Connect, …